TERMS OF USE

To contact the business by non-electronic means, please write to the registered office address:

Waves Psychotherapy Ltd, Suite E, Canal Wharf, Eshton Road Gargrave, Skipton, BD23 3SE

Alternatively, email: christina@wavespsychotherapy.co.uk

Company Number 15896640 (Registered England and Wales)

Privacy Information

Waves Psychotherapy Ltd customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

What information we collect, use, and why

We collect or use the following information to Respond to enquiries and book therapy sessions:

·   First Name, Surname, Email Address and Telephone number

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your Rights:

  • Access: you can ask for a copy of the data we hold on you.

  • Correction: if we’ve got something wrong, let us know.

  • Deletion: you can ask us to delete your data (though there may be some legal reasons we need to keep certain info).

  • Restriction: you can stop us from using your data in certain ways.

  • Portability: if you want your data transferred elsewhere, just ask.

  • Objection: if you’re not comfortable with how we’re using your data, you can object at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for Responding to enquiries and booking therapy sessions are as follows:

·   Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

·   Directly from you

How long we keep information

The details collected from your initial enquiry will be kept for 1 month.

Who we share information with

·   Organisations we need to share information with for safeguarding reasons

·   Emergency services

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last Updated: 2 November 2024